
Assured Buy-Back on iPhone Air & iPhone 17 Series
Terms & Conditions
Offer Period
The offer is valid from September 2025 to March 2026.
Opting for the Buyback Offer
| Subscription Period | Price per Subscription (Exclusive of VAT) |
|---|---|
| 12 Months | AED 125 |
| 24 Months | AED 150 |
| 36 Months | AED 175 |
Offer Price and Conditions
Ecity will pay the guaranteed price based on the conditions described below (additional details given at the end):
- Condition 1: Product in optimal condition.
- Condition 2: Product with some wear but fully functional.
If the product does not meet Condition 1 or Condition 2, the offer is not valid.
| Subscription Period | Condition 1 Guaranteed Price | Condition 2 Guaranteed Price |
|---|---|---|
| 12 Months | 67% of the original purchase price or the prevailing market price, whicever is lower | 55% of the original purchase price or the prevailing market price, whicever is lower |
| 24 Months | 50% of the original purchase price or the prevailing market price, whicever is lower | 40% of the original purchase price or the prevailing market price, whicever is lower |
| 36 Months | 35% of the original purchase price or the prevailing market price, whicever is lower | 30% of the original purchase price or the prevailing market price, whicever is lower |
Eligibility Period for Returning the Product
The customer should return the product within 1 month of the subscription period's expiry.
| Subscription Period | Purchase Date | Return Window |
|---|---|---|
| 12 Months | 01 September 2025 | 01 September 2026 - 01 October 2026 |
| 24 Months | 01 September 2025 | 01 September 2027 - 01 October 2027 |
| 36 Months | 01 September 2025 | 01 September 2028 - 01 October 2028 |
Early Upgrade Option: Customers on 36-month and 24-month subscriptions can opt for an early upgrade within the specified period.
Note: Ecity will not accept product returns after the eligibility period.
Eligibility and Refund
Upon returning the product as specified, Ecity will issue a credit note for the guaranteed amount. This can be used to purchase any new Apple iPhone from Ecity. No cash refunds are allowed. The operating system of the original iPhone should not be rooted or modified.
Proof of Purchase
The customer must present the original invoice with serial number to avail the offer.
Proof of Replacement (If Applicable)
If the product was replaced by an Apple Authorized Service Provider under brand warranty, proof of replacement is required. The replacement product should match the original specifications.
Data Deletion
Before returning the product, the customer must:
- Delete all personal data.
- Deactivate iCloud account and other services.
Ecity is not responsible for any loss resulting from the customer’s failure to delete data.
Grading Criteria
| Condition | Requirements |
|---|---|
| Condition 1 |
|
| Condition 2 |
|
Non-Acceptable Grading
- Faulty device / dead unit (no power)
- Broken screen, LCD dots/lines/discoloration
- Cracked/broken camera, back cover, and housing
- Face ID not working
- SIM lock