What is Extended Warranty?
A prolonged warranty offered to the customer after the manufacturer’s warranty has ended. It is also known as service agreement, a service contract, or a maintenance agreement. Under this agreement products falling under EW will be repaired free of cost as long as the defect was caused due to faulty manufacturing of the product. If not repairable the customer is entitled to get a free replacement from the Extended Warranty team.
What is the manufacturer’s Warranty?
This warranty is provided by the Manufacturer on the device for a duration of one year or as mentioned by the brand. It comes by default with the purchase of the unit. This warranty covers only mechanical and technical defects. Malfunctions of units under warranty are attended to and resolved free of cost by the authorized service center of the brand, except in cases of misuse, physical damage, liquid damage, and other exclusions mentioned in the brand’s warranty terms and conditions.
What is covered under Extended Warranty?
The duration of the extended warranty starts after the manufacturer’s warranty has expired. It covers everything that is covered by the manufacturer’s warranty on the primary product. The following are also covered by Extended Warranty, Free replacement if the product is uneconomic to repair. Free repairs for 1 or 2 extra years (as per contract purchased) it extends the manufacturer’s warranty by up to 2 extra years in home repairs on the major items.
What are the exclusions under Extended Warranty?
- Extended Warranty covers all defects arising due to faulty manufacturing. However, damages arising due to improper handling are not covered by Extended Warranty Team. Please find below exclusions under the Extended Warranty terms and conditions.
- Cosmetic damage - Scratches and Rust
- Abuse or misuse Consumable items - Batteries & Lamps
- Power surge, Fluctuating voltage
- Insect infestation
- Accidental Damage
- Loss or theft
- Costs arising from incorrect installation, modification or maintenance.
- Breakdowns caused by computer virus or realignments to Products.
What are the benefits to the customer under this Extended Warranty Program?
All costs including repair and servicing costs are borne by Ecity's Extended Warranty team. Since the extended warranty is provided by Ecity, the manufacturer is not involved in the repair process. The best part of the Extended Warranty program is that if the product is not repairable due to absence of spare parts etc, the EW team will offer the customer a replacement product entirely free of cost.
At which point in time can a customer make a claim for repairs under Extended Warranty.
The customer can claim for repairs under Extended Warranty after the manufacturer’s warranty period has elapsed.
Is Extended Warranty transferable?
If a customer who purchased extended warranty sells the device and the new owner submits a claim to the extended warranty team for repairs, will the extended warranty agreement still be honored. Answer: Yes. As the agreement is product specific and not based on title or ownership of the product
Is the premium paid for Extended Warranty refundable if there is no claim made within the claim period?
No. The extended warranty premium is not refundable.
What is the status of the Extended Warranty claim on a replaced product?
The replaced product is a brand new product and therefore all rules that apply to new products will be applicable. This means any defects therein will have to be dealt with by the manufacturer Warranty and Return