Terms and Conditions
1. AGREEMENT TO TERMS
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the site.
2. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content) and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United Arab Emirates, international copyright laws, and international conventions.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
3. USER REPRESENTATIONS
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
4. USER REGISTRATION
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
6. PURCHASES AND PAYMENT
We accept payments online using Visa and MasterCard credit/debit card in AED Currency
Country of merchant domicile - UAE
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. We may change prices at any time.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
7. CANCELLATION POLICY
Cancellation by Ecity - Please be aware that we may be unable to accept and fulfil certain orders, and we reserve the right to refuse or cancel any order for any reason. Refunds will be processed using the original mode of payment.
Cancellation by Customer - Customers may request cancellations for their orders before the products have been shipped. Refunds will be processed using the original mode of payment. If you encounter any difficulties during the cancellation process, please don't hesitate to contact our customer care team at [email protected] or call us directly for assistance.
8. SAME DAY DELIVERY
Experience the convenience of same day delivery for selected TVs at Ecity! We want to ensure you receive your purchase as quickly as possible, so we've made same day delivery available for eligible Tv’s.
Order cut-off time: To take advantage of this service, simply place your order before 2PM, Monday to Saturday. However, please note that orders placed after 2PM or on Sundays will be delivered on the next working day.
Availability: Please keep in mind that same day delivery is subject to product availability. If an item is out of stock or unavailable, it may not qualify for same day delivery.
Exclusions: We regret to inform you that products delivered directly by our esteemed suppliers will not be eligible for the same day delivery experience.
Additional charges: Standard delivery charges will be applicable if any, ensuring you receive the best service at a reasonable cost.
Delays: While we strive to meet delivery timelines, unforeseen circumstances like traffic, weather conditions, or other factors beyond our control may cause delays.
Enjoy the convenience of same day delivery and experience the joy of receiving your new TV swiftly. Trust Ecity to bring you exceptional service and speedy deliveries, making your shopping experience truly remarkable.
9. COMPETITIVE PRODUCT PRICES
Please note that the Prices across the local marketplace are sourced from third-party sources. ECITY, does not guarantee the accuracy or reliability of these prices. Any variances or discrepancies in the displayed prices are beyond our control.
ECITY shall not be held responsible or liable for any inaccuracies, errors, or inconsistencies in the pricing information provided. It is important to understand that the prices mentioned are subject to change without notice and may vary depending on various factors, including but not limited to location, availability, promotions, and discounts.
10. REFUND POLICY
Refunds will be done only through the Original Mode of Payment, if the unit in good condition (pack unit) within the 7 days of purchase. Free Gifts (given along with the main product if any) shall be returned by the customer at the time of returning the main unit for a refund.
11. RETURN/EXCHANGE POLICY
- The product should be returned back within 7 days of purchase.
- The customer needs to Provide the original invoice to E-City during the time of return.
- If the product is purchased as a promotion bundle, then the entire promotion bundle (including FOC’s - Free of Charge) to be returned back in the original condition.
- Personal care items, software, accessories, consumables, gaming software, storage media, and clearance products are not applicable for the exchange.
- An incomplete product against the invoice is also not applicable to the exchange.
- 15% re-stocking charges can be applied as a flat rate for unboxed (seal open/manufacture shrink wrap open) units within 7 days of purchase. But the package of the product should be in a saleable condition. All accessories should available and Free Gifts (given along with the main product if any) to be returned by the customer at the time of returning the main unit for a refund.
- Refunds will be done only through the Original Mode of Payment, if the unit in good condition (pack unit) within the 7 days of purchase. Free Gifts (given along with the main product if any) to be returned by the customer at the time of returning the main unit for a refund.
- If the product is used the customer will be eligible for normal warranty repair.
The Customer hereby agrees to any specified repair, warranty or exchange (if applicable) durations which shall be specified on a case by case basis.
12. DELIVERY AND SHIPPING POLICY
It takes 2 – 4 business days to deliver the order within UAE. In case of items such as refrigerators, Television of size 49” and above, Washing machines and other major appliances, which are delivered by the supplier, the delivery happens within 5-7 business days. Delivery charges varies with the value of your single order. The delivery charge for your purchase will be mentioned at the checkout page before placing the order. For more information click here.
Ecity will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
• All products warranty is provided exclusively by respective authorized agents/distributors of the product and is normally limited in UAE for one year from the date of the invoice, unless otherwise mentioned in the warranty terms and conditions.
• Warranty is applicable upon the presentation of original invoice at the E-city stores or authorized center.
• E-city will facilitate repair process by coordinating with the respective service centers. Warranty is limited to repairing or providing replacement of part/s through authorized service partners which are found defective and not the entire replacement of the products.
• Replacement or exchange of products should be approved by manufacturers or distributors and is at sole discretion of manufacturers or distributor.
• In case the product is replaced or repaired, then the warranty is continued from the original product purchase/invoice date.
• The company or its authorized service partners/dealers reserves the right to retain any component in its discretion in event of defect noticed during the warranty period, hence customer cannot demand the parts to be returned back.
• Warranty does not cover external parts or accessories of the products.
• Warranty does not cover any consumables/FOC (Free of Charge) items and ordinary wear and tear.
WARRANTY EXCLUSION IN ANY OF THE FOLLOWING CASES
• Model number or serial number of the invoice does not match with invoiced product.
• Device improper working due to some software installation customized setting, antivirus.
• Defects or malfunctions caused by damage resulting from improper handling of the product or not operating the products.
• Defects caused by improper use as determined by company personnel or any modification alteration done to the unit/device.
• Installation/repair work is carried by person/agency other than the authorized by company.
• Site condition that is inappropriate for the device, damages cause by overcharging or wrong voltage.
• Damage of defect caused by accident, water, sweat and sand or battery leakage or during transportation of mail by customer.
• Unit is tampered. Modified, repaired or attempted to be repaired by unauthorized person.
14. LIMITATIONS OF LIABILITY
In no event will we or our directors, employees be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to or equal to the amount paid by you to us.
15. PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us
As a user of the Site. you agree not to
• Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from Ecity.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
• Use any information obtained from the Site in order to harass, abuse, or harm another person
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Site in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Site.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted us and enjoyment of the Site or modifies impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site Harass, annoy, intimidate. or threaten any of our employees or agents engaged in providing any portion of the Site to you.
• Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
• Except as permitted by applicable law, decipher decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
• Except as may be the result of standard search engine or internet browser usage, use, launch develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
• Use a buying agent or purchasing agent to make purchases on the Site.
• Make any unauthorized use of the Site including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email or creating user accounts by automated means or under false pretenses.
• Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavour or commercial enterprise.
16. GUIDELINES FOR REVIEWS
we may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have first-hand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity, (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review
17. SITE MANAGEMENT
20.GOVERNING LAW AND JURIDICTION
These terms shall be governed by and defined following the laws of the United Arab Emirates. Ecity General Trading LLC and yourself irrevocably consent that the courts of the United Arab Emirates shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.
Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
21. TERM AND TERMINATION
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. in addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil criminal, and injunctive redress.
22. Ecity Diwali Gift Hamper Fair Usage Policy
At Ecity, we are delighted to share the joy of Diwali with our valued customers through our exclusive gift hamper. To ensure fair distribution and equal opportunities for all, we have implemented the following Fair Usage Policy:
One Invoice, One Gift Hamper:
Each eligible invoice is entitled to one Diwali gift hamper
One Gift Hamper per Day for each customer:
To extend the festive spirit to as many customers as possible, we limit the distribution to one gift hamper per customer per day. This ensures fairness and allows a broader customer base to enjoy the Diwali celebrations with Ecity.
The Diwali gift hamper is non-transferable and cannot be exchanged for cash, credit, or any other items. It is intended solely for the customer whose name appears on the qualifying invoice.
The Diwali gift hampers are available while supplies last. Ecity reserves the right to conclude the promotion once the allocated stock is exhausted. The Fair Usage Policy ensures an equitable distribution of the available gift hampers.
Ecity reserves the right to investigate and prevent any misuse or abuse of the Fair Usage Policy. Suspected fraudulent activity, including attempts to manipulate transactions to receive multiple gift hampers, may result in the disqualification from the promotion.
Ecity reserves the right to modify or update the Fair Usage Policy at any time. Any changes will be communicated through our official communication channels, including the Ecity website and in-store notices.
By participating in the Diwali gift hamper promotion at Ecity, customers agree to adhere to this Fair Usage Policy. We appreciate your understanding and cooperation as we strive to make this Diwali season memorable for all.
Thank you for choosing Ecity, and we wish you a joyous and prosperous Diwali celebration!